Richard Y. Chang
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Works (18)

The Passion Plan

Measuring team performance

Continuous process improvement

Measuring Organizational Improvement Impact (Quality Improvement Series)

Continuous improvement tools

The passion plan at work
2001

Creating high-impact training

Satisfying internal customers first

Success through teamwork

Process reengineering in action

Improving through benchmarking

Mastering change management

Continuous improvement tools

Building a dynamic team

Meetings that work!

Performance scorecards
2000

Measuring organizational improvement impact

Capitalizing on workplace diversity