Ron Zemke
No biography available.
Works (16)
Generations at work
Service magic
2003
Best practices in customer service
Knock your socks off selling
Service Recovery
1995
Taking Care of Business
June 1991
Tales of knock your socks off service
1998
Service America in the new economy
2002
Figuring things out
1982
Computer-literacy needs assessment
1985
Delivering knock your socks off service
Coaching knock your socks off service
1997
The service edge
1989
E-service
2001
Knock your socks off prospecting
Service wisdom