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Difficult Conversations

by Douglas Stone, Bruce Patton, Sheila Heen, Roger Drummer Fisher · 1999

Cover of Difficult Conversations
Popularity 195

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Interpersonal communicationSelf-Help & Practical InterestsSocial, group or collective psychologyCommunicationInterpersonal RelationsCase studiesPsychology & psychiatryInterpersonal communication--case studiesBf637.c45 s78 2010Bf 637.c45 s877d 2010158.2