The customer comes second
by Hal F. Rosenbluth, Hal Rosenbluth, Diane Mcferrin Peters · 1992

Popularity 24
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Travel agentsManagementEmpresas turísticasAdministraciónOrganization and AdministrationPersonnel ManagementTravel agents -- ManagementConsumer satisfactionMotivation (Psychology)Personnel managementJob enrichmentRetail trade, management