Digital reference service in the new millennium

Name: Digital reference service in the new millennium
Author: R. David Lankes, John William Collins, Abby S. Kasowitz

by R. David Lankes, John William Collins, Abby S. Kasowitz

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Electronic reference services (Libraries)ManagementPlanningEvaluationLibrary science, vocational guidanceLibrary ServicesOrganization & administrationStandardsTrendsLibrary Automation