Critical shift
by Lori L. Silverman, Annabeth L. Propst · 1999

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ManagementQuality of productsOrganizational effectivenessQuality assuranceOrganizational theory & behaviourProduction & quality control managementQuality Assurance (QA) & Total Quality Management (TQM)Organization DevelopmentQuality (Management)Business & EconomicsBusiness / Economics / FinanceBusiness/Economics