The CRM Field Guide

Name: The CRM Field Guide
Author: Joel Lindstrom, Richard Knudson, Donna Edwards, Julie Yack, Pablo Peralta, Rhett Clinton, Jakub Skalbania, Feridun Kadir, Shan McArthur, David Berry, Larry Lentz, Leon Tribe, Scott Sewell, Alex Fagundes, David Yack, Neil Benson, Mitch Milam, Jerry Weinstock, Giorgio Garcia-Agreda

by Joel Lindstrom, Richard Knudson, Donna Edwards, Julie Yack, Pablo Peralta, Rhett Clinton, Jakub Skalbania, Feridun Kadir, Shan McArthur, David Berry, Larry Lentz, Leon Tribe, Scott Sewell, Alex Fagundes, David Yack, Neil Benson, Mitch Milam, Jerry Weinstock, Giorgio Garcia-Agreda

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Customer relationsManagementData processingManagement information systemsSystèmes d'information de gestionMicrosoft CRM