Human resource management for hospitality services
by Alistair Goldsmith, Dennis Nickson, Donald Sloan, Roy C. Wood

This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
Hospitality industryPersonnel managementPersoneelsmanagementToeristenindustrieGaststättengewerbeHotelgewerbeHumanvermögenPersonalentwicklung