Service operation
Popularity 3
This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Computer industryCustomer servicesManagementElectronic office machine industryTechnologie de l'informationService à la clientèleGestion de la qualitéRéseaux informatiquesIT infrastructure libraryInformatiqueIndustrie et commerceGestion