Second to none
by Charles A. Garfield · October 1991
No description available.
Customer servicesManagementOrganizational changeEmployee participationPersonnel managementDirectionADMINISTRAÇÃO PARTICIPATIVAConsumer SatisfactionChangement organisationnelADMINISTRAÇÃO DE RECURSOS HUMANOSService à la clientèlePersonnel