Success at the Enquiry Desk
by Tim Owen
This course offers practical advice to information and library professionals on how to make best use of available resources and become self-sufficient on the enquiry desk.
Reference services (Libraries)Information servicesQuality controlLibrariesCustomer servicesBibliothèquesServices de référenceInformatievoorzieningInlichtingenwerk (dienstverlening)Library resourcesInformation retrievalLibrary science