Accountability and Effectiveness Evaluation in Non-Profit Organizations (Routledge Studies in the Management of Voluntary and Non-Profit Organizations, Volume 2)

This volume provides new perspectives on assessing the performance of nonprofit organizations whilst meeting the information needs of decision-makers, both internal - such as resource-providers, regulators and clients - and external - including boards, managers, staff and volunteers.Whilst most discussions of accountability focus exclusively on the financial side, this title offers a significant contribution to a relatively untouched area, combining the treatment of both evaluation and accountability from a managerial perspective.