chatbot

noun

Etymology: From chat + -bot, from earlier chatterbot.

1. A computer program that holds conversations through a chat room.

   “The chatbot was quite simple yet informative.”

   “To deal with a large number of typical queries, “chatbots” technology should be considered. A chatbot can be defined as an intelligent evolution of email. The chatbot categorizes messages on the fly and provides answers to questions accordingly. As such, it can be used as a customer support tool.”