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helpline

noun

  1. contact for emergency assistance
L35530 on Wikidata ↗

Wiktionary

Pronunciation: /ˈhɛlpˌlaɪn/

noun

Etymology: From help + line.

  1. A telephone service (or (by extension) one using email, SMS, or the Web) which offers help to those who call, as either a public emergency service or customer service.