Jon Anton

No biography available.

Works (9)

Cover of 20 : 20 CRM

Cover of Contact center management "by the numbers"

Contact center management "by the numbers"

Cover of Call Center Benchmarking

Call Center Benchmarking

Cover of Customer relationship management

Customer relationship management

Cover of Call center performance enhancement using simulation and modeling

Call center performance enhancement using simulation and modeling

Cover of Managing web-based customer experiences

Managing web-based customer experiences

Cover of Customer response and information systems

Customer response and information systems

Cover of Listening to the voice of the customer

Listening to the voice of the customer

Cover of Inbound Customer Call Center Design

Inbound Customer Call Center Design