Call center performance enhancement using simulation and modeling

Name: Call center performance enhancement using simulation and modeling
Author: Jon Anton, Vivek Bapat, Bill Hall

by Jon Anton, Vivek Bapat, Bill Hall · 1999

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Call centersComputer modelling & simulationCustomer servicesMedia, information & communication industriesCustomer ServiceBusiness & EconomicsBusiness / Economics / FinanceBusiness/EconomicsTechnology / Automation