Dealing with difficult people
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"Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--Jacket.
Problem employeesTravail d'e quipeDe veloppement d'aptitudesRe glement de diffe rendsInterpersonal conflictGestion du personnelPersonnel managementDéveloppement d'aptitudesTravail d'équipeRèglement de différendsHarvard Business School