Quality management

non-inferiority or superiority of something; a perceptual, conditional, and somewhat subjective attribute that may be understood differently by different people

statistical principle about ratio of effects to causes

is a Japanese concept in business studies which asserts that significant positive results may be achieved due to the cumulative effect of many, often small (and even trivial) improvements to all aspects of a company's operations. Kaizen is put into action by continuously improving every facet of a company's production and requires the participation of all employees from the CEO to assembly line workers. Kaizen also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain. Kaizen aims to eliminate waste and redundancies. Kaizen may also

standards related to quality management systems, as published by International Organization for Standardization

A management and quality control method that uses statistical methods to reduce variability in business processes and minimize defects, thereby improving quality and efficiency.

management philosophy and organization-wide efforts to continuously improve ability for providing quality products and services

systematic preventive approach to food safety from biological, chemical, physical and radiological hazards in production processes

process or activity to ensure the quality of products and services provided to customers

thumb|right|The plan–do–check–act cycle PDCA (plan–do–check–act), sometimes called plan–do–check–adjust is an iterative design and management method used in business for the control and continual improvement of processes and products. It is also known as the Shewhart cycle, or the control circle/cycle. Another version of this PDCA cycle is OPDCA. The added stands for observation or as some versions say: "Observe the current condition." This emphasis on observation and current condition has currency with the literature on lean manufacturing and the Toyota Production System. The PDCA cycle, with

management area dealing with the provision, documentation and quality control of products and services

way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers

French company

method or technique that has been generally accepted as superior to alternatives either because it produces results that are better or because it has become a standard way of doing things

system of policies, processes and procedures used to focus on meeting quality requirements and increasing overall satisfaction

explicit implementation of requirements to be satisfied by a material, design, product, or service

DQS Holding GmbH based in Frankfurt am Main is the holding company of the worldwide DQS Group. The group provides assessments and certifications of management systems and processes of any type.

group of workers who meet regularly to identify, analyze and solve work-related problems

product characteristic which hinders usability for its intended purpose for which it was designed and manufactured

standard related to automotive management systems, as published by International Automotive Task Force

early stage product design and development technique

is a Japanese term used in business for the location where value is created, such as a factory floor, construction site, or sales floor.

independent procedures that are used together for checking that a product, service, or system meets requirements and specifications and that it fulfills its intended purpose

Japanese 7-step process used in strategic planning in which strategic goals are communicated throughout the company and then put into action

Det Norske Veritas (DNV), formerly DNV GL, is an international accredited registrar and classification society headquartered in Høvik, Norway. DNV provides services for several industries, including maritime, oil and gas, renewable energy, electrification, and healthcare.

ongoing effort to improve products, services, or processes, by constantly evaluating and improving in the light of their efficiency, effectiveness and flexibility

guidelines for quality management in projects

American computer scientist

EFQM (the European Foundation for Quality Management) is a non-profit membership foundation established in 1989 in Brussels, when CEOs of 67 European companies subscribed to the policy document and declared their commitments to EFQMs missions and values. EFQM works with over 50,000 organisations from across Europe and beyond, including organisations such as BMW, Robert Bosch, Aramco, Siemens and Huawei.

process used in the aerospace or automotive supply chain

the idea that quality does not necessarily increase with functionality

SERVQUAL is a research tool used to measure customer perception of service quality by comparing what customers expect from a service to how the service actually performed. The tool was developed in the United States in the mid-1980s by researchers A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry and can be implemented in after-service processes.Parasuraman, A, Ziethaml, V. and Berry, L.L., "SERVQUAL: A Multiple- Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, Vol. 62, no. 1, 1985, pp 12-40.

business programme aiming to ensure no defects in quality

process of establishing documentary evidence demonstrating that a procedure, process, or activity carried out in testing and then production maintains the desired level of compliance at all stages

improvements to an organization's processes and elimination of non-conformities or other undesirable situations

Aerospace 9100 (AS9100) is an international standard for aerospace management systems that is a widely adopted and standardized quality management system for the aerospace sector. It was developed in March 1999 by Society of Automotive Engineers. The goal of the standard is to provide for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the aerospace industry supply chain and assembly process. The standard was designed to fit into an integrated management system.

style of business management which involves managers wandering around, in an unstructured manner, through the workplace(s), at random, to check with employees, equipment, or on the status of ongoing work

quality management system standard for the information and communication technology sector

discipline of engineering concerned with the principles and practice of product and service quality assurance and control

EU tool to bring quality improvements to public sector services

automotive industry maturity model

Tools used for management and planning.

systems design methodology

business improvement to increase organizational effectiveness and efficiency, and enhance the ability of the organization to deliver goods and or services

organization that tests according to agreed requirements

comparison of perceived expectation of a service with perceived performance

Nonfulfillment of a requirement

attribute of a part, product or process