quality management
Sign in to saveAlso known as QM
management area dealing with the provision, documentation and quality control of products and services
~28 min read
Encyclopedic overview
Quality management (QM) ensures that an organization, product, or service consistently performs as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator of their offerings, and endeavor to compete on the quality of their products and the service they offer. Thus, quality management is focused both on product and service quality.
Advancement
Excerpted from Wikipedia’s “quality management” article, available under the CC BY-SA 4.0 licence.