EntityQ1221081· pop 5· linked from 42 articlesservice qualitySign in to savecomparison of perceived expectation of a service with perceived performanceConnectionscustomer satisfactionEntityInternational Standard Book NumberEntitymarketingEntitydigital object identifierEntityInternational Standard Serial NumberEntitye-commerceEntityJSTOROrganizationeconomic competitionEntitycustomerEntityISO 9000 familyEntitybusiness administrationEntitysuretyEntityQ22908627Entitymystery shoppingEntitycustomer serviceEntityquality managementEntityconsumer behaviorEntitystatistical process controlEntityCiteSeerXEntityTaj Hotels Resorts and PalacesCompanyCategoriesIndustrial engineeringQuality controlQuality managementServices marketing