Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through our innovative AI-Powered Experience Orchestration platform, we empower organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Our leadership team combines industry expertise with a vision of empathy-driven technology. Through strategic insight and a focus on customers, our leaders drive Genesys forward to deliver exceptional value and results. Sustainability is central to our mission, and we constantly strive to reduce our global environmental impact. At Genesys, we’re dedicated to responsible business practices, from daily operations to broader sustainability goals. For more than three decades, our dedication to delivering meaningful, transformative experiences has earned us numerous awards in customer experience, leadership in AI and employee engagement across the industry. At Genesys, we deliver AI for the experience economy through powerful solutions, expert services and strategic partnerships that help organizations orchestrate smarter interactions at scale. We provide AI-powered solutions that enable personalized experiences at every touchpoint. From contact centers to conversational AI, our solutions help to ensure that every interaction feels seamless and addresses real customer needs. Services Our professional services support businesses at every step, from onboarding and training to strategic consulting. Our technical and strategic experts help teams optimize experiences and use our tools to achieve measurable success. Partnerships Our global partner network combines Genesys expertise with a wide range of leading technology partners. Together, we work to create enriched, tailored experiences that deliver value to our customers, across industries and around the world. We’re a high-performance workplace offering a unique combination of AI innovation, meaningful impact and award-winning culture. We believe that inclusion for all is essential to building a thriving, creative culture where everyone feels they belong. We’ve served thousands of SMB and enterprise customers. Currently, we serve over 8,000 of them. Understand what matters to your customers and workforce — and improve your Voice of the Customer and Voice of the Employee programs — with the Genesys Experience Index™ methodology.