伦西斯·李克特

Quotes

• “Conflict is viewed as the active striving for one's own preferred outcome which, if attained, precludes the attainment by others of their own preferred outcome, thereby producing hostility.”
• “As people acquire more education, their expectations rise as to the amount of responsibility, authority, and income they receive.”
• “Research reveal that managers achieving better performance (i.e., greater productivity, higher earnings, lower costs, etc. ) differ in leadership principles and practices from those achieving poorer performance.”
• “[It remains to be seen whether the newer management theories, based as they are on research in industrial concerns, will be] equally applicable to other kinds of organized human activity, such as schools, voluntary organizations, unions, hospitals, governmental agencies, scientific and professional organizations, and the like.”
• “How best to organize the efforts of individuals to achieve desired objectives has long been one of the world's most important, difficult, and controversial problems.”
• “As tasks become more varied and require greater training and skill, the relationship (between job attitudes and performance) appears to change progressively from the negative to positive.”

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