Official website (https://bestpractical.com/request-tracker)
Official website
Request Tracker – Request Tracker
Request Tracker Built For Teams Who Need More Than Just a Helpdesk For more than 20 years, teams of all sizes have used Request Tracker to streamline tasks, improve efficiency, and strengthen communication. RT is incredibly customizable, extendable, and is a great fit for anyone interested in understanding who's handling what, working on which tasks,…
bestpractical.com →Link to the official site · 12,059 chars · not written by Vinony
Article · 中文
Request Tracker，通常缩写为RT，是一种用Perl编写的工单跟踪软件，用于协调任务和管理在线用户社区之间的请求。RT 在 1996 年的第一个版本是由Jesse Vincent编写的，他后来成立了 Best Practical Solutions LLC 来分发、开发和支持该软件包。RT 是开源的，并在GNU 通用公共许可证下分发。 Request Tracker for Incident Response（RTIR）是RT的特殊发行版，用于满足计算机应急响应小组团队的特定需求。它最初是与JANET-CERT合作开发的，并于 2006 年在计算机应急响应小组的联合资助下进行了升级和扩展。
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