Thomas Davenport

Quotes

• “Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions”
• “James March, a Stanford-based social scientist... is much more a gurus’ guru than a guru to the general public. He finished second on the gurus’ gurus list and 48th on the original list.”
• “Attention is focused mental engagement on a particular item of business. Items come into our awareness, we attend to a particular item, and then we decide whether to act.”
• “In definitional terms, a process is simply a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus’s emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action.”
• “Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge.”
• “Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers.”

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